Complaints Advisor

Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.

In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The successful candidate will have excellent communication and organisation skills.

Some of the duties include:

• Liaising with fee earners to investigate complaints
• Advise on complaints handling to ensure compliance with policies, procedures and regulatory obligations
• Review and update policies and procedures
• Provide support to colleagues dealing with Professional Indemnity Insurance
• Report on third-party complaints and carry out cause analysis

Please apply with a copy of your CV to be considered for this opportunity! Thank you.

Not quite right for you? Check out the rest of our risk and compliance roles or give one of our friendly team a call on 0207 117 2542.