Advice, insights and information about risk and compliance hiring, careers and job hunting

Discover how to interview Regulatory Investigations Counsel candidates effectively. Learn how to use scenario testing with incomplete facts and senior stakeholder pressure to evaluate forensic thinking and independence.

Prepare your law firm for a surge in AI-assisted complaints. Learn how to distinguish genuine service issues from formulaic noise, and find out how to restructure your risk team to handle increased volume and apparent sophistication.

Avoid hiring the wrong compliance professional. Discover what strong answers look like when testing for escalation judgment, and learn the key red flags to watch for, including defensive thinking and over-escalation.

Where should complaints sit in a law firm? Learn how to balance client care service recovery with compliance process discipline, ensuring your complaints team has the necessary authority to extract information from partners.

Hiring for complaints investigation skills requires looking beyond basic response writing. Learn why evaluating a candidate's emotional control, stakeholder communication tone, and fact-finding methodology ensures defensible risk outcomes.

Learn what a PI Claims Manager should own, from claim notification and chronology preparation to panel solicitor coordination and fee earner liaison. Find out how to position this role with the clear authority needed to gather internal evidence.